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Due to the state of pandemic affairs, communication and remaining as connected as possible is of the utmost importance.
The Family Matters Program
at each of the communities aims to alleviate some of the worry and concern you may be experiencing while allowing you to focus on what matters most… your loved one.
Virtual Care Navigation Meeting – Understand what to expect of your loved one’s stay via a virtual meeting with the community’s interdisciplinary team responsible for his/her care delivery.
Virtual Visitation – Stay connected via routine Skype and/or Facetime visitation with your loved one.
Life Loop – Keep in the loop with your loved one’s engagement in activities and life-enriching programming via a shared web-based application.
Virtual Home Evaluation – Receive consultative advice from members of the community’s therapy team on how to best prepare your home environment for your loved one’s safe return.
Guest Service Line – Access a member of the community’s management team for any experience enhancement needs at any time via their established Hospitality Line.
Primary Care Notification and Follow-Up – The community’s clinical team will notify and keep your loved one’s Primary Care Physician updated on his/her admissions status, and progress, and assist in scheduling the very important first follow-up appointment following discharge.
Medical Director Monthly Call – Join a monthly call with the community’s medical director to receive updates on current center practices with the option to participate in an open Q/A forum.
Discharge Support – When your loved one is ready to transition to home, the community will assist you in the coordination of resources to support the transition and provide complimentary dinners for the first two days at home.
Outdoor Safe Visitation With Your Loved One – coordinated by the community’s Team.
